The Ports, Customs and Free Zone Corporation is one of the organizations of the Government of Dubai,which was officially established in 2001,and includes a number of entities and authorities operating under its umbrella.These entities include Dubai Main Ports;which includes Port Rashid,Al Hamriya Port and Jebel Ali Port,Dubai Ports Authority(DPA),the Department of Planning and Development(Trakhees),the Dubai Maritime Authority(DMA),the Marine Agency for Wooden Dhows, in addition to the Investment Department and the Security Department. The Corporation relies on developing dealing mechanisms to comply with best practices and to ensure the happiness and loyalty of customers and employees in line with government guidelines.